Delivery Policy

Order Processing

Orders are processed after successful payment confirmation.

Processing may include supplier verification, quality checks, packaging, and shipment preparation.

Delivery Timeframe

The estimated delivery time is 5–10 business days after payment confirmation and processing.

Delivery times are estimates only and not guaranteed.

Shipping Destinations

Xtatee Marketplace ships to Nigeria and selected international destinations.

Customs Duties and Taxes

Customers are responsible for complying with import laws and regulations in their country.

Any customs duties, taxes, clearance charges, or government fees are the responsibility of the customer unless otherwise stated.

Tracking Information

Tracking information will be provided when available.

Address Accuracy

Customers must provide accurate shipping information.

Xtatee Marketplace is not responsible for losses or delays caused by incorrect addresses.

Lost Shipments

If a shipment is confirmed lost by the shipping provider, Xtatee Marketplace will investigate and determine an appropriate resolution.