Warranty Policy
Warranty coverage varies by product.
Where warranty applies, coverage details will be stated on the product page or communicated before purchase.
Warranty Does Not Cover
- Physical damage
- Cracked screens
- Water damage
- Power surge damage
- Accidental damage
- Misuse
- Unauthorized repairs
- Software issues
- Virus or malware infections
- Forgotten passwords
- Cosmetic wear and tear
- Battery degradation from normal use
Battery Disclaimer
Battery performance and battery health percentages are not guaranteed unless specifically stated in the product listing.
Normal battery wear is not considered a manufacturing defect.
Imported Device Compatibility
Customers are responsible for verifying network compatibility and local regulatory requirements before purchase.
Warranty Claims
Customers must provide:
- Order number
- Product details
- Description of issue
- Photos or videos
Xtatee Marketplace may choose to repair, replace, provide store credit, or issue a refund where appropriate.